Shipping policy

Made-to-Order Processing

CarbonVista steering wheels and other customized products are made specifically for each customer after an order is placed. Production begins once payment has been successfully received and the order details have been confirmed.

Most custom steering wheel orders are completed within approximately 4–6 weeks.

More complex builds, specialty materials, or unusually high order volume may require additional production time. Because every order is customized, all stated production times are estimates rather than guaranteed completion dates.

Delivery Estimates

Once production is complete and your order has been handed over to the shipping carrier, estimated transit times are generally:

  • U.S. orders: approximately 2–7 business days

  • International orders: delivery times vary based on destination, carrier service, and customs processing

Carrier transit times are outside of CarbonVista's control and should be considered estimates.

Shipping Charges & International Fees

Shipping promotions, including free shipping, may be available on qualifying U.S. orders from time to time.

International shipping charges may vary by destination. Any import duties, taxes, customs charges, brokerage fees, or similar fees assessed after shipment are the responsibility of the customer.

Order Tracking

Customers will receive tracking information after their order has been shipped.

Tracking activity may take 24–48 hours to appear after a tracking number is issued, particularly while the carrier processes the package into its network.

Address Accuracy

Please review your shipping address and contact information carefully before submitting your order.

CarbonVista cannot be held responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer. This includes packages delivered to an incorrectly entered address or returned to sender because of inaccurate shipping details.

If a package must be shipped again due to an address-related issue, the customer may be responsible for additional shipping costs.

Carrier Delays, Lost Packages & Theft

After an order has been accepted by the shipping carrier, certain circumstances may occur outside of CarbonVista's control, including:

  • Carrier delays

  • Lost or stolen packages

  • Severe weather disruptions

  • International customs delays

Customers experiencing a delivery issue should first contact the carrier using the tracking information provided. CarbonVista will make reasonable efforts to assist with locating the shipment or providing information needed for a carrier claim when possible.

Shipping Damage

If an order appears to have been damaged during shipping, please notify CarbonVista within 48 hours of confirmed delivery.

To help us review the situation, include clear photographs showing:

  • The damaged product

  • The shipping box and packaging materials

  • The shipping label

  • Any visible damage to the package

Please keep all original packaging and avoid installing or using the product until the issue has been reviewed.

Claims reported outside of the 48-hour window may be more difficult to verify and may not qualify for replacement or other assistance.

Signature Requirements

For fraud prevention and package security, CarbonVista may require an adult signature upon delivery for certain high-value orders.