Refund policy

CarbonVista products are made to order and customized according to the specifications selected by each customer. Because these products are built specifically for individual orders, please review all customization details carefully before completing your purchase.

Returns

Due to the made-to-order nature of our products, all custom orders are considered final sale.

CarbonVista does not accept returns on customized products, including:

  • Custom steering wheels

  • Airbag covers

  • Shift knobs

  • Interior trim components

  • Other made-to-order or personalized items

Returns will not be accepted due to a change of mind, buyer's remorse, vehicle sale, or customization choices submitted and approved by the customer.

Refunds & Cancellations

Once production has started, payments and deposits associated with the custom order are non-refundable.

A full refund may be issued if CarbonVista determines that we are unable to fulfill or complete your order.

Refunds will not be provided solely because of delays resulting from estimated production times, shipping carrier disruptions, customs processing, or delays caused by third-party installation services.

If you request to cancel an order before production has started, the order may qualify for a full or partial refund depending on the status of the order and any materials or processing costs already incurred.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged during shipping, defective, or does not match the specifications of your confirmed order, please contact CarbonVista within 48 hours of delivery.

To help us review the issue, please provide clear photographs showing:

  • The product and the affected area

  • The original packaging

  • The shipping label

  • Any visible shipping damage, if applicable

Please do not install, modify, or use the product until the issue has been reviewed.

After reviewing the information provided, CarbonVista will determine the appropriate resolution based on the circumstances. Depending on the issue, this may include repair, replacement, store credit, or another appropriate solution.

Claims submitted after the 48-hour reporting period may not qualify for assistance if the condition of the product can no longer be reasonably verified.